Terms of service

Made to order

The axes are subject to limited availability. They are made to order and is delivered as soon as possible after purchase. At order, there will be a time estimate for delivery, but it can be delivered sooner or later than that. We guarantee that you will get your axe in reasonable time, or you will get your money back.

If axe and sharpening stone is bought together, they will be shipped together when the axe is made.

Delivery date request

We prioritize birthday gifts or if you need the axe for a course or similar. Complete your order and then email us your delivery date request.

Payment options

Payment is made in advance, when ordering the axe.

Payment option via web shop is to pay with card or PayPal. The transactions are secure and encrypted. 

If your company or organisation want to pay via invoice, this is possible. Email us your company name, billing address, VAT-number (if applicable), delivery address, shipping phone number, and what you want to order.

Lifetime warranty

Kalthoff Axes offers life time warranty. The warranty is covering workmanship and material issues on the axe head. This does not include normal wear and issues due to mistreating the axe. The handle is considered expendable and is not covered by the lifetime warranty.

We are available for advice if you ever have a problem using the axe. Write a short description of why the axe does not meet your expectations and include images. If there is an issue we need to investigate it in person, so it needs to be returned to Kalthoff Axes. We either repair it, replace it or give you the money back. 

Force majeure

We are not obliged to fulfill our part of the deal in case of force majeure. This includes changed laws, authority action, strike, fire, flood, war, terror, sabotage, big accidents and similar.

Risk

An axe is a sharp tool that can be dangerous if used carelessly. The user is responsible to work in safe manners. Always use safety goggles and never use the axe if the head is loose. 

Violence

We have the right to not do business with you if we suspect that you will use the tools for violence.